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Help / FAQs

  • What are NES office hours?
    Lobby Tellers: Monday-Friday, 8 a.m. to 4 p.m.
    Customer Lobby: Monday-Friday, 8 a.m. to 6 p.m.                                                                                                                                                                                                      Report a Power Outage: 24/7
    Customer Relations: 24/7
    Tree Trimming: Monday-Friday, 7:30 a.m. to 3:30 p.m.
    Social Media: Sunday-Saturday, 6 a.m. to 10 p.m.
  • What is the NES Power Outage phone number?
  • When can I call to report a power outage?
  • What is the NES Customer Relations phone number?
  • When can I reach NES Customer Relations?
  • How can I contact NES about tree trimming?
  • When can I call NES about tree trimming?
  • What is the address for NES?
  • Is there parking at NES?
  • Can I reach someone after hours?
  • Can I contact NES via email?
  • Can I speak to NES in person?
  • When does NES monitor social media?
  • Where can I mail my NES payment?
  • Where can I mail NES correspondence?
  • When is the NES Customer Lobby open?
  • What are NES’ holiday hours?
  • Who do I contact for issues that cannot be resolved by NES?
  • Are tree crews working in my neighborhood?
    You will receive a postcard, voicemail message and/or notice on your door when crews are scheduled to work in your neighborhood. We will make every attempt to alert you prior to tree trimming and keep you informed throughout the process. If you have questions, call our tree trimming hotline at 615-695-7400.
  • Why does NES trim trees?
  • How often does NES trim my trees?
  • How are trees trimmed?
  • Who cleans up the debris after trimming?
  • Will NES ever cut down a tree?
  • Can NES legally trim trees?
  • Where should I plant trees to avoid future problems?
  • Who can I contact for additional questions?
  • How much does NES trim off trees?